Privacy Policy
Effective Date: October 27, 2025
At Comet & Crystal, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website or make a purchase from us. By visiting our website or engaging with our services, you agree to the terms of this policy.
Information We Collect
When you visit our website, we automatically collect certain information about your device, including details about your browser, IP address, time zone, and some of the cookies that may be installed on your device. As you browse, we gather data about the specific pages or products you view, search terms that brought you to the site, and your interactions with the platform. This is referred to as Device Information.
If you attempt to place or successfully place an order with us, we collect additional data, such as your name, billing and shipping addresses, email address, phone number, and payment information. However, we do not store any of your credit card or sensitive payment details. This type of data is called Order Information. Together, Device Information and Order Information constitute what we refer to as Personal Information.
How We Use Your Information
We use your Order Information to process your orders, arrange shipping, and send you confirmations or invoices. This also allows us to communicate with you through email or other digital platforms, ensure fraud prevention and risk management, and share occasional updates about new collections, offers, or store updates that may interest you.
Device Information helps us understand how our visitors use the site, identify potential technical issues or risks, and improve the overall experience for future customers.
Cookies and Tracking Tools
To enhance your browsing experience, we use technologies like cookies, log files, and web beacons. These tools help us track user activity, monitor traffic patterns, and measure the effectiveness of our platform. If you'd like to learn more about cookies or disable them, you can visit www.allaboutcookies.org.
Sharing Your Personal Information
We do not sell your personal data. However, we may share certain information with third-party service providers solely to help us deliver our services to you — for example, couriers for delivery or analytics tools to better understand our audience. These service providers are bound to keep your data confidential and secure.
Additionally, we may disclose your personal information if required by law, regulatory requests, or to protect the rights and safety of our brand and users.
Behavioral Marketing & Analytics
While we currently operate without paid advertisements, if we use behavioral marketing tools in the future, they will be used responsibly and in compliance with privacy standards. These tools, such as analytics or social media pixel tracking, may allow us to offer more relevant content. You always have the option to opt out of such tracking if and when it's implemented.
Your Rights
You have the right to access, update, or delete your personal information at any time. If you’d like to do so, please contact us using the email below. We are committed to ensuring transparency and control over your data.
Data Retention
When you place an order with Comet & Crystal, we retain your Order Information for our records unless and until you ask us to delete it. This allows us to maintain proper documentation and comply with our service policies.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our operations, technological advancements, or legal requirements. Any significant updates will be posted on this page with an updated effective date.
Contact Us
If you have any questions, concerns, or requests related to this policy or how we handle your data, please contact us at:
📧 Email: support@cometandcrystal.com
🕒 Customer Support Hours: Monday to Friday, 11:00 AM – 6:00 PM (IST)